Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Unless stated otherwise, our pillar candles are made with soy wax. Soy wax is made from environmentally friendly, renewable resources. It burns slower than paraffin wax, meaning you get a candle that lasts longer. While all candles emit some black soot while burning, candles made from soy wax burn cleaner and results in less soot and toxic chemicals.


100% yes! Our packaging peanuts are starch-based, making them biodegradable. They dissolve in water, which is a good way to dispose of them if they will not be reused. It's an excellent way to remain environmentally friendly.

Once your package has been shipped, we will send out an email with your tracking number included. If you have not received a tracking number, please send us an email with your order number. 

We work hard to get your orders out to you as fast as possible. Please allow 5-7 business days for processing. During holidays and weekends, orders will be processed the next business day. 

Always trim your wick before relighting your candle! Before shipping your candle, we trim the wick of your candle 1/4", as that is the ideal wick length to be lighting your candle. Trimming your wick 1/4" each time before burning prevents the flame from getting to large, resulting in a cleaner burn.